Box office

TicketSource: 0333 666 3366


0114 222 0468

Box office

TicketSource: 0333 666 3366


University of Sheffield Concerts is a unit based within the University of Sheffield that promotes concerts, festivals, and other creative music projects to the city of Sheffield and beyond.  

University of Sheffield Concerts is committed to upholding your privacy and taking care with personal information you provide when you book tickets, purchase membership passes, subscribe to marketing updates, and provide feedback on our concerts and services.

The personal information we collect, process or use is treated securely in accordance with this privacy policy (as outlined below) and The General Data Protection Regulation (2018).

Whenever you give us personal information you are consenting to its use and collection, in accordance with the terms stipulated in this policy.  To ensure that we process your data ethically and lawfully we are required to inform you we are doing so.

Please note our website and correspondence may contain links to other websites. This privacy policy only applies to University of Sheffield Concerts, so when you link to other websites and communications and you should take care to read and understand their own privacy policies. 

If you have any queries, issues or complaints about the way we handle your personal information, please contact us using the details below.

  1. How we collect data from you?
  2. What information do we collect about you?
  3. How we use your data?
  4. Who has access to your data?
  5. How we keep your information safe?
  6. Persons under the age of 16
  7. Your rights
  8. Contact details
  9. Changes to our privacy policy



1.  How we collect data from you?

We obtain information on you when you engage and interact with us through the following methods:

  • When you purchase a ticket or book an event
  • When you purchase a membership pass
  • When you subscribe to our mailing lists (post or email)
  • When you use our website
  • When you participate in audience feedback on our concerts and services
  • When you apply for employment, volunteering, or other work or provision of services
  • When you perform as part of our output as an artist
  • When you share information on social media

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2.  What information do we collect about you?

We collect information on you to support the continuing operation of University of Sheffield Concerts.   The personal information we collect might include your name, postal address, email address, IP address, the organisation you work for, social media identity, financial and payment card information if you purchase tickets, and any other information you provide as part of feedback on our concerts and services.  We may also use your photograph if you are an artists/performer to promote your events and the work of University of Sheffield Concerts.

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3.  How we use your data?

When you purchase a ticket or book an event.

We will retain your name, contact details and contact preferences when you make a purchase from our third - party box office provider (TicketSource).  TicketSource will keep a record of your bank or credit card details used to make the purchase, but only temporarily and solely to process your transaction.  This information is not permanently stored.

Understanding and developing our audiences

We use various tools including market research and audience profiling to help us understand audiences. This includes gathering information from you if you consent to provide it including demographic information, geographic location, gender, age, and motivations for attendance at our events.  This type of information is only provided in an aggregate or anonymised form so that we cannot identify an individual. 

Using our website 

Our website uses cookies to track your IP address.  Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit or You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

Marketing data

With your consent, we will contact you to let you know about upcoming events, and updates on our services.  The channels we use are email, post, and digital media.  You will be able to choose which is preferable to you.  Occasionally, we may include information from our partner organisations or organisations who support us in these communications.  We will only contact you with marketing information if you consent for us to do so.


We may ask you to provide feedback on our concerts and services from time to time.  This information is anonymous and will only be used in aggregate form. 

Artist engagement

We may use your information to handle administration of employment, volunteering or any other work or service provision you apply for or are actively engaged in.  We may use your photograph to promote performances of you as an individual or group or ensemble, or to promote other University of Sheffield Concert events.

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4.  Who has access to your data

Your personal information might be passed to a third party if they need it to fulfil a transaction, to execute the communications we send to you, or where you have otherwise consented to being contacted by selected third parties, such as our artistic partners and associates. 

Examples include of how we share your data include:

  • Our Box Office Provider (In view to process your tickets and bookings - Currently TicketSource)
  • Our E-communication distribution provider (In view to send you e-communications safely and securely – Currently MailChimp)
  • Our Audience Analysis partner (In view to enrich our understanding of our current audiences – Currently Audience Finder)

Except as set out in this policy, we shall not disclose your personal information unless obliged to, or allowed to do so by law, or where we have a legitimate interest to do in order run our services.  We will not share your information other than as described above without your express consent. 

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5.  How we keep your information safe?

We take our duty to protect your personal information and confidentiality seriously.  We are committed to taking all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible, whether computerised or on paper.

Your data is only used by appropriately trained staff or contracted agencies who are processing data on our behalf.  The personal information that you provide will be held securely and will not be used for any other purpose than as provided for in this policy. We ensure that there are appropriate technical controls in place to protect your personal information; for example, any information which we transfer is encrypted and password protected.

We will only retain your personal information for as long as necessary. Records are maintained in line with University of Sheffield Concerts retention schedule of 4 years.

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6.  Persons under the age of 16

We seek to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please make sure you obtain a parent/guardian's permission beforehand whenever you provide us with personal information.

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7.  Your rights

Where we rely on consent to use your information, you have the right to withdraw this at any time. 

You have the right to know what personal information we hold about you and how we use it, and this privacy policy is intended to provide you with clear information on this.

You have the right to request access to the information we hold on you and request to receive a copy of that information for free. 

You have the right to ask us to remove your data entirely. 

You have the right to ask us to change the information we hold about you if you believe these are inaccurate or your information has changed.   

You have a right to data portability.  If you wish, you may ask us to provide this information to a you or a third party in a machine-readable format. 

To exercise these rights please email or write to us using the contact details below.  

With regard to marketing information you have a choice about whether or not you wish to receive information from us. If you do not want to receive marketing communications from us you can opt out of these communications at any time.  You can opt out of any or all of the above communications at any time simply by selecting 'unsubscribe' at the bottom of any email communication, or by contacting us using the details below.

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8. Contact Details

If you have any questions at all about the ways in which we collect and use your personal information please contact us at or by telephoning 0114 222 0468, or writing to us at University of Sheffield Concerts, Jessop Building, Leavygreave Road, S3 7RD.

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9.  Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 30 April 2018.

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Box office

TicketSource: 0333 666 3366


0114 222 0468